The Customer Experience Conference 2018 | Inside Housing | 22 March 2018 | Inmarsat Conference Centre, 99 City Rd, London EC1Y 1AX, UK
Venue
Inmarsat Conference Centre
Inmarsat Conference Centre, 99 City Rd, London EC1Y 1AX, UK
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| Event Date |
Thu Mar 22 GMT (over 6 years ago)
In your timezone (EST): Thu Mar 22 12:00am - Thu Mar 22 12:00am |
| Location |
Inmarsat Conference Centre
99 City Rd, London EC1Y 1AX, UK |
| Region | EMEA |
Details
The housing sector is facing a perfect storm. Customer expectations have never been higher and customer needs are becoming more complex, which are now placing increased pressure on frontline teams.
The scale of this challenge presents an opportunity to be more, not less, customer focused; to use new methods of engagement and to better exploit technology. As austerity has hit tenants and public services, most associations are seeing an increase in the overall volume of contact.
Speakers
2018 Speakers
Chris Ashton
Executive Director-Housing, Emh
Nick Atkin
Chief Executive, Halton Housing Trust
Anna Bishop
Director of Customer Service, Riverside
Jo Causon
Chief Executive, Institute of Customer Service
Sarah Chilton
Head of Customer Experience, New Charter Group
Howard Dawson
Housing and Neighbourhood Services Director, Thames Valley Housing
David Done
Chief Executive, Rhp
Kate Jungnitz
Director of Customer Services, Plus Dane Housing
Clare Muscutt
Former Head of Customer Exeperience, Sainsburys and Director, Cmxperience
Jane Porter
Chief Operating Officer, Optivo
Stephanie Smith
Uk Portfolio Director, Atlas Residential
Louise Swain
Chief Executive, Alliance Homes Group
Sarah Thomas
Executive Director of Customer Services, Guinness
Paul Warburton
Director of Property Operations, Your Housing Group
Sponsors & Partners
2018 Sponsors
SPONSOR:
• Ngo Data
EXHIBITOR:
• Orchard