Thu Mar 24 CET (in 2 months)
In your timezone (EST): Wed Mar 23 7:00pm - Wed Mar 23 7:00pm
Design Offices Westend
Barckhausstraße 1, 60325 Frankfurt am Main, Germany
Die times do not change. They already have.
Customer wishes are currently changing massively, the trend towards digital and smartphone banking is clearly recognizable. Neobanks generate sustainable growth and gain significant market shares. Big Tech can also break into the market at any time - they are already active in the payment area. The pressure to change is higher than ever.
For today's customers, the experience counts
Customers no longer compare different banks, but rather experiences. They use intelligent digital services every day on their smartphone. Book a flight, plan a vacation, shop online: it's all done quickly, easily and seamlessly. Accordingly, customers expect an Amazon-like banking experience. In order to be able to offer this to their customers, banks must become customer-centric companies. This includes, among other things, the appropriate IT setup.
At our exclusive evening event, we will discuss everything you need to know in order to be successful - and survive - in this new era of engagement banking together with true changemakers in the banking sector.
Discuss with us how you can realign the banking business and radically build processes to meet the needs of customers.
Ask us anything - no topic is taboo. You can also exchange experiences with industry colleagues and discuss them with Backbase experts.
The engagement banking revolution has begun.