The Future of Digital Finance 2023 - London | 21 March 2023 | America Square Conference Centre, 17, One Crosswall, America Square, London EC3N 2LB, UK

Drive Efficiencies, Exceed Expectations & Power CX With Revolutionary Digital Customer Experiences In Financial Services
• Optimise Digital Channels
• High-Impact AI, Automation, Cloud & RPA
• Maximise Customer Insights & Expectations For Next-Level Journeys
• Streamline Digital Payments
• Digital Currencies & Crypto Insights
• Leverage New Technologies
• Increase Self-Service Uptake
• Targeted & Compliant Customer Data Strategies
• Support Sensitive, Critical, Vulnerable & Complex Customers
• Exclusive Case Studies: Metaverse & Open Banking
• Critical Regulatory Updates & Incoming Consumer Duty Deep Dive

2023 Speakers

Jane Moore
Head of Department Payments and Digital Assets, Markets Analysis and Policy, Financial Conduct Authority

Mariya Brown
Head of EMEA Innovation, BNY Mellon

Faizah Rafique
Principal Business Analyst, Atom Bank

Speakers TBC
Lloyds Banking Group

Paulette Toynton
Managing Director Head of Channel Servicing and Customer Care, Global Commercial Banking Customer Channels, HSBC Holdings PLC

Lesley Black
Senior Product Communications Manager, Tesco Bank

Wasim Mushtaq
Transformation Lead, Financial Markets, Standard Chartered Bank

Joris Kok
Product Lead Mobile Payments, ING Bank

Anuj Agarwal
Data Lead, NatWest Bank

Anuradha Deshpande
Director of Global Customer Support, GoCardless

Elizabetta Camilleri
Non Executive Director, BOV

Anna Roughley
Head of Insight and Engagement, The Lending Standards Board

Emanuele Colonnella
Innovation Manager, Generali

Jessica Owen
CX and Consumer Duty Custodian, Coventry Building Society

Geraldine Maringo
Chief Digital Product Owner (Head of Digital), Nationwide Building Society

Ger Fleming
Senior Manager-Digital Banking Programme, Permanent TSB

Esin Over
Head of Digital Engagement, First Direct

Robert Shafik
User Experience Lead-Knowledge Management and Learning Capabilities, American Express

Karoline Nolte
Innovation Consultant, RBS International

Jason Hurwitz
Head of Strategic Initiatives, Aldermore Bank PLC

Ashley Driver
Director, Head of Digital Adoption, Global Commercial Banking Customer Channels, HSBC Holdings PLC

Ashish Vevalekar
EVP and Managing Director, UK, Europe and Middle East, Virtusa

Phoebe Kent
Lead Behavioural Designer, Cowry Consulting

Tina Clark
Senior UX/UI Designer, Coventry Building Society

2023 Sponsors

Cowry Consulting
• Lightico
• NICE
• Virtusa