|Event Date||Mon Nov 8 EST - Wed Dec 8 EST (21 days ago)|
Why “simultaneous” is becoming increasingly important in Global Business Services
There are many reasons why simultaneously managing cost-reduction, service level improvement and business building is a challenge in the shared services industry.
• Our work is people intensive i.e., deskill / eliminate the role and you risk an impact on output quality
• By increasing the importance of customer/business satisfaction -- including proximity and language skills -- we limit our ability to centralize
• We need to invest to kick start transformations i.e., there’s only so many of these simultaneous activities that you can afford
This question is more relevant now than ever. So, how do we continue to reduce costs, expand the footprint, and manage the new enhanced customer expectations – all at the same time?
Senior Director of New Growth & Strategic Partnerships for Enterprise Business Services, Walmart