The Retail Hive: D2C 2021 | The Hive Network | 24 March 2021 | Virtual

More and more brands are becoming members of the Retail Hive and they have a lot to learn from retailers. However, they also are grappling with some very specific challenges unique to their vertical as they juggle multiple channels, partners, resellers whilst trying to understand more about their customers. Interactive program to allow for experience sharing and collaboration 60-80 brands; 8 best-of-breed solution providers.

In this digital age where data is king and value creation is key, it has never been more important for brands to own the relationship with their customers, open a direct line of dialogue and control the brand narrative. Brands are grappling with challenges unique to their vertical, as they manage multiple channels and growing partners. Gaining insight into direct-to-consumer operations will unlock ideas for loyalty, engagement, and differentiation, all without damaging the performance of existing channels.

Hearing stories from your peers about how they are responding to today’s challenges will help everyone to find partners for collaboration and unlock the power of services, models and technology which are transforming D2C. The discussions and content will be shaped by participants and everyone is invited to throw a question or two into the mix, topics covered will be:

• Build the right D2C infrastructure for long term growth
• Single View of Customer Data
• Pricing, Payments and Subscription Models
• Personalising the Customer Journey
• Building Brand Loyalty
• Revenue Optimisation & Uplift
• What is Total Commerce, and why retailers must adapt to be competitive in the effortless economy
• Balancing D2C with your Existing Channels
• Getting the Most of Marketplaces
• Tapping into New Markets
• Seamless Cross Channel Customer Journeys
• D2C Fulfilment Strategy

2021 Partners

• Signifyd
• DHL
• Linnworks
• Channel Advisor
• APG
• Stripe