Luton Hoo Hotel, Golf & Spa
Luton Hoo Hotel, Golf & Spa, The Mansion House, Luton LU1 3TQ, UK

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Thu Sep 16 UTC - Fri Sep 17 UTC (about 1 month ago)
In your timezone (EDT): Thu Sep 16 4:00am - Fri Sep 17 1:00pm
Location Luton Hoo Hotel, Golf & Spa
The Mansion House, Luton LU1 3TQ, UK
Region EMEA

If in 2021/2022 your mandate is to:
Evolve the retail business model to mirror the way customers buy

• Reinvent customer experience
• Digitise your high street presence
• Integrate all channels for a seamless brand and customer experience
• Navigate mountains of data to draw meaningful insight that can be used to spur profitability
• Spearhead international expansion through eCommerce
• Break down organisational silos to create a customer centric approach to retail

…Then get your game plan kicked off at the Retail Hive Exchange, where you will build valuable relationships to lean on for advice and benchmarking and kick-start your planning for 2022 and beyond.

To ensure all attendees get the maximum value out of the event, all participants will be assessed to make sure they are of the same level of seniority, fall between comparable levels of marketing spend and are focused on similar goals.

• Discussion will be centred around:
• Customer Data
• Strategy and Technology Investment
• Content & Communications
• Tailored exclusively for:
• Heads of eCommerce, digital, marketing, retail/boutique and operations.


2021 Speakers


Carla Raven
Senior CRM and Insights Manager, Benefit Cosmetics

Chris Reynolds
Managing Director, Bremont Watch Company

Claire Gibbon
Director of Creative Services, Boden

Debbie Bond
Chief Commercial Officer, Lovehoney

James Dowdeswell
Director of Finance and Operations, Simplehuman

Phil Hamlen
Head of Customer and Performance Marketing, Liberty Ltd

Raine Peake
eCommerce Director, Boohoo

Siza Moyo
Group CRM Manager, Harvey Nichols


Emilie Maunoury
Digital, eCommerce and CRM Director, Clarins

Gary Bott
Managing Director, Gentle Monster

Ryan Shannon
Managing Director, BAM Bamboo Clothing

Sarah Cohen
Trading Director, Space NK

Sylvie Pickavance
Group Strategy and Business Development Director, Value Retail

Thomas Whelan
CRM and Loyalty Manager, Brompton Bicycles

Sponsors & Partners

2021 Partners

• Attraqt
• Blueshift
• BlueYonder
• Coveo
• Emarsys
• esw.
• Fast
• Klarna.
• Nest
• Splitit
• Stripe
• Taggstar
• thetapestryagency
• Wunderkind