Trade Fair Congress Customer Management in Insurance Companies 2023 | Versicherungsforen Leipzig GmbH | 19 June 2023 | Design Aparthotel am Augustusplatz im Lebendigen Haus, Augustuspl. 1-3, 04109 Leipzig, Germany

This event tailored to the complexity of your company, offers a stage for professional exchange about the "holistic customer management of tomorrow" for insurance companies, sales, start-ups as well as software and consulting companies.

2023 Speakers

Petra Bissbort
Head of Cooperation Marketing, HanseMerkur

Andreas Quinzer
Head of Customer Service, SV Sparkassen Versicherung Holding AG

Klaus A. West
Senior Advisor, Sikom Software GmbH

Andreas Scholer
Professor of Service Management and Consumer Psychology, University of Applied Management GmbH

Oliver Hechler
Managing Director Germany, BSI Business Systems Integration Germany GmbH

Claudia Lehmann
Professor of Digital Innovation in Service Industries, Executive Director Center for Leading Innovation & Cooperation(CLIC), Center for Leading Innovation & Cooperation(CLIC)

Jens Hofmann
Head of Customer Intelligence and Data Science Department, Insurance Chamber of Bavaria

Daniel Muehlhaus
Specialist Responsible for Customer Barometer, Insurance Chamber of Bavaria

Heiko Aurbech
Professor of Entrepreneurship & Sales, University of Stralsund

Josephine Chamoulaud
CMO Smile, Smile Insurance

Torben Tietz
Managing Partners, MSR Consulting Group GmbH

Kathrin Losgen
Head of Claims Customer Excellence Department, Zurich Group Germany(Zurich Beteiligungs-AG)

Klaus Rieger
Head of Data Lab and Governance Baloise Insurance Ltd.

Anja Benisch
Innovation Manager Customer Service Non-Life, Baloise Insurance Ltd.

Caroline Jacobi
Head of Digital End Customer Sales, Gothaer Versicherungbank WaG

Matthew Beenken
Professor of Business Administration, Esp., Insurance Industry, Dortmund University of Applied Sciences

Maik Waschk
Head of IT Department, Ammerland Insurance WaG

Jorn Gross
Marketing Manager, Nuremberg Insurance

Kerstin Allebrodt
Head of Business Development Consulting & Sales Processes Department Provincial Group

Svenja Kramer
Manager, Q_PERIOR

Anne Klein-Weidenbruck
Specialist in Strategic Customer Management, Zurich Group Germany(Zurich Beteiligungs-AG)

Felix Wrobel
Account Manager, Nexsurance GmbH/ Ergo Digital Ventures AG

Michaelk Knigge
Software Engineer, SET Ltd

Johannes Raspichler
Co-Founder & CEO, Insone Ltd

Lothar Kohl
Head of Sales Telephony Omnichannel Sales, ERGO Direct Ltd.

Catherine Nuemeister
Product Owner, Allianz Customer and Market GmbH

Holger Brandau
Head of Sales Service, BGV Baden Insurance

Alexander Schagen
Managing Director, ServiceOcean SalesDE GmbH

Karsten Vogel
Head of Corporate Development, Uelzen General Insurance Company A.G.

John Lieblang
Digital Steering - Head of Center of Business Excellence, Cosmos Direct

Svenja Graewenig
Sales and Quality Improvemtn Expert, Cosmos Direct

Ulrike Vis
Quality Manager, ORAG Legal Protection Insurance AG

Hamdi Bozkurt
Customer Success Manager, FOUR Ltd.

Philipp Meier to Eissen
Sales Manager, Four Ltd.

Christiane Baloo
Senior CX Sales Manager, Novomind AG

Thorsten Hartig
Head of Operations, Operation- Life,Sick & Composite Group Insurance Board

Sandra Stueve
Management, HCD ltd

Ralph Widtman
CEO, Riskline GmbH

Lorenzo Bacca
CEE Head of Distribution, Marketing & Bancassurance, Generali CEE Holding B.V

Sasha Beck
Head of Sales Broker Support, Concordia Insurance/ Managing Director of GLV Marklerservice

Christopher Koehler
Vice President of Sales Teleperformance Germany S.a.rl & Co.KG

Mayleen Mike
Head of Solution Design & Bid Management Teleperformance Germany S.a.rl & Co.KG

KEYNOTE SPEAKERS:

Catherine Schwidder
Head of Strategy and Lifetime Partner, Transformation, Generali Deutschland AG

Nicole Heidemeyer
Member of The Board of Directors, Generali Germany Services GmbH

Markus Pohl-Voigt
Head of Customer Relationship Management, NUREMBERGER Insurance

Bernd Ringel
Head of Customer Experience Management, NUREMBERGER Insurance

2023 Sponsor

OUR MAIN SPONSOR:
• Q Perior