Transforming Customer Experience Through Digital: the Next Chapter in Communications 2022 | 6 April 2022 | Webinar

Just as the pandemic has accelerated digitalisation globally, communications in Asia are being reshaped as well. Creating positive customer experiences that align with digital consumption habits increasingly depend on a well-executed multi-channel strategy, which draws holistically on the synergy of emails, websites and apps for success. Put simply, if you don't get your customer experience right, you're leaving money on the table.

Join our free webinar and learn from our expert speakers as they share crucial insights on how to create a great customer experience, ensure business continuity and growth in the digital age. We'll show you why the effective digitalisation of communications is pivotal to achieving your business goals, be it customer retention, upselling and cross-selling, or acquisition of new customers.

By attending this session, you will learn:
• How businesses have pivoted their communications strategies in the last 2 years.
• Key takeways for responding successfully to the ever-changing business landscape and why digitalising communications is key.
• The e-commerce opportunities in curated technology adoption.
• Communications trends you need to know to move your business forward in the coming years.

2022 Speakers

PANELISTS:

Anthony Guanzon
Deputy CMO, Malayan Insurance

Andrew Fry
Vice President, Whispir

2022 Sponsor

• Whispir