Trends in Customer Experience Design & Strategy 2019 | CCW Digital | 10 September 2019 |

Customer-centricity is not simply about successfully processing orders and answering questions. It is about designing customer experience journeys that are stunningly simple, richly personal and unquestionably valuable at every turn. To design such a journey, we need to know what today’s customers are actually demanding. We also need to know which systems and processes can help us consistently meet those demands.

Featuring case study insights, interactive roundtables and findings from our Annual Consumer Preferences Survey, this free online summit will arm you with that actionable intelligence. You’ll know exactly what today’s customers want – and precisely how to deliver.

2019 Speakers

Stanley Chase III
Founder, Louisville Vegan Jerky Company

Anita Schillhorn Van Veen
Planning Director, TBWA/Chait/Day

Kindra Cooper
Digital Writer and Editor, Customer Management Practice

Brad Snedeker
Director of Innovation, Calabrio

Brian Cantor
Principal Analyst and Director, Customer Management Practice

Abinash Tripathy
Chief Strategy Officer, Helpshift

Shawn Castle
Director of Customer Support, Valvoline

Todd Marthaler
Contact Center Practice Lead, Appian

Elisabeth Wise
GuestPath Business Partner, Delaware North

Cathy Pearl
Head of Conversation Design Outreach, Google

Julian Armington
Senior Director, Salesforce

Bobbi Chester
Product Marketing Senior Director, Product and Solution, Genesys

Randy Carter
Product Marketing Director, Product and Solution, Genesys

Bruce Temkin
Head of the XM Institute, Qualtrics

Ryan Lester
Senior Director of Customer Experience Technologies, LogMeIn

2019 Partners

• Appian
• Salesforce
• Helpshift
• Qualtrics
• Calabrio
• Bold360
• Genesys