Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel, Hawthorn Square, Forth St, Newcastle upon Tyne NE1 3SA, UK

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Event Date Thu Sep 9 BST (about 2 months ago)
In your timezone (EDT): Thu Sep 9 3:00am - Thu Sep 9 12:00pm
Location Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Hawthorn Square, Forth St, Newcastle upon Tyne NE1 3SA, UK
Region EMEA

Credit Services Association’s (CSA) UK Credit & Collections Conference (UKCCC) is the flagship annual event for the collections and debt purchase sector. Open to CSA members and non-members, it brings together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders.

The programme will include high profile keynote presentations on future trends, and breakout sessions on hot topics from people and performance, to regulation and compliance, and commercial and business innovation. The day will be rounded up with a panel debate on new thinking and best practice in customer care post-pandemic.

The event will also feature an interactive exhibition, showcasing the latest industry innovations, and the return of the UKCCC Gala Dinner where the inaugural CSA Awards will be presented in recognition of the dedication and commitment shown by firms, teams, and individuals working in our industry during this challenging and turbulent period.


2021 Speakers

David Miles
Professor, Financial Economics

Amin Aboushagor
Former IoD Policy Advisor, Independent Consultant

Natalie Douglass
Director, Talent Strategy Consulting

Marc Gill
Director, Debt Management

Russell Hamblin-Boone

Dr Leigh Harrington
Research Associate, Aston University

Rob Haslingden
Head Of Digital Proposition Credit Services, Experian UK&I

Victoria Herd
Director, Hilton Baird Collection Services

Matthew Hooper
Analytics, Crown Commercial Service

Freddy Kelly
CEO & Founder, Credit Kudos

Gareth Mcnab
Director Of External Affairs, Christians Against Poverty

Lee Parker
Director – Talent Strategy Consulting, New Street Consulting

Kevin Still
Director – Debt Managers Standards Association, DEMSA

Victoria Tomlinson
CEO & Founder, NextUp

Sponsors & Partners

2021 Sponsors

• Adare
• Esendex