Ultimate CX Conference 2022 | The Conference Board (TCB) | 6 December 2022 | Virtual

As employers, as employees, and as customers, we are witnessing a new rebalancing of priorities: a rejection of those things – be they products, services, experiences, or jobs – that do not align with our values and bring joy.

At the Conference, hear from the industry leaders and the innovative newcomers who are leveraging talent, technology, and new business models to reimagine their customer journeys to inspire delighted and loyal customers. And don’t miss an exciting, joyous, in-person conference that is rich with opportunities to connect with your peers and have hands-on interactions with cutting-edge CX innovations.

Ultimate CX Sessions and Experiences will include:
• The new psychology of customer values and priorities
• The rewarding and meaningful employee experiences that lead to great customer experiences
• The latest innovations on digital platforms and digital-physical integration
• Using data and insights to personalize at scale
• Rediscovering and reinventing the physical retail space
• Interactive networking and workshops with fellow attendees
• Curated journeys to explore CX innovations at the conference and around New York City

Who Should Attend
• Chief Experience Officers
• Chief Marketing Officers
• Chief Customer Officers
• Heads, VPs, Directors and Managers of:
Customer Experience/CX Strategy
• Customer Care
• Marketing
• Digital Experience
• Organizational Design/Effectiveness
• Client Management
• Brand/Customer Loyalty
• Communications/Social Media
• Consumer Intelligence
• Culture
• Customer Analytics and Insights
• Call and Contact Centers

2022 Speakers

Amy Shore
EVP, Chief Customer Officer, Nationwide Insurance

Kevin Warren
Executive VP & Chief Marketing Officer, UPS

Aarthi Murali
Chief Customer Experience Officer, M&T Bank Corporation

Diane O'Hara
SVP Customer Advocacy and Insights, CVS Health

Samuel Bright
Chief Product & Experience Officer, Upwork

David Skena
Chief Brand Officer, Krispy Kreme Doughnuts, Inc.

Shelly McNamara
Chief Equality & Inclusion Officer, Procter & Gamble Company

Ajit Varma
Director of Product Management, WhatsApp

Michelle Glaser
Head of Analytics and Insights, Understood

Tom Grothues
Program Director, Customer Experience Council, The Conference Board

Todd Unger
Chief Experience Officer, SVP Marketing and Member, American Medical Association

Kim Salem-Jackson
Executive Vice President, Chief Marketing Officer, Akamai

Sondra Sutton Phung
Marketing General Manager - Battery Electric Vehicle, Ford Motor Company

Robbi Thatcher
Vice President, Experience Measurement, Analytics, UnitedHealth Group

Trisha Tempero
Senior Director, Enterprise Measurement Analytics, UnitedHealthcare

Orly Lobel
Warren Distinguished Professor of Law, University of San Diego

Danielle Diliberti
CEO, Sommsation

Jen McClure
Distinguished Principal Fellow & Program Director, The Conference Board

Ivan Pollard
Center Leader, Marketing and Communications, The Conference Board

Rebekah Steele
Senior Fellow, Human Capital and Program Director, The Conference Board

Denise Dahlhoff, Ph.D.
Senior Researcher, Consumer Research, The Conference Board

Ashley Gockstetter
Director Customer Strategy, Loyalty & Analytics, Love's Travel Stops & Country …

Gardner Rordam
Enterprise Customer Success Director, FullStory

Megan O'Kain Lotay
AVP, Senior Experience Owner, USAA

2022 Sponsors

LEAD SPONSOR:
• Meta

SUPPORTING SPONSOR:
• Fullstory