Utility Week Consumer Debt Conference 2020 | Faversham House | 27 February 2020 | The National Conference Centre, Coventry Rd, Bickenhill, Hampton in Arden, Solihull B92 0EJ, UK
Venue
The National Conference Centre
The National Conference Centre, Coventry Rd, Bickenhill, Hampton in Arden, Solihull B92 0EJ, UK
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| Event Date |
Thu Feb 27 GMT (almost 5 years ago)
In your timezone (EST): Thu Feb 27 3:45am - Thu Feb 27 11:40am |
| Location |
The National Conference Centre
Coventry Rd, Bickenhill, Hampton in Arden, Solihull B92 0EJ, UK |
| Region | EMEA |
Details
The Utility Week Consumer Debt Conference equips credit, debt, billing and collections professionals within energy and water companies with the insight to more effectively reduce bad debt, improve collections and drive consumer engagement.
Only Here Can You:
• Work with your peers to understand how best to engage with high risk customers earlier
• Understand how utilities can tackle affordability challenges collaboratively
• Hear from Ofgem and Ofwat on regulatory recommendations in the changing debt landscape
• Be encouraged to think differently as you learn lessons from innovative examples of debt collection
• Learn how to get full value from your customer data
Speakers
2020 Speakers
Andrew White
Senior policy manager - Consumer Council for Water
Ben Earl
Head of water efficiency - Southern Water
Chris Thewlis
COO - RWE Npower
Dennis Berg
Senior policy manager - Ofgem
Deven Ghelani
Director - Policy in Practice
Malachy McVeigh
Head of payment and account resolutions team - Power NI
Mark Wilkinson
Head of income - Northumbrian Water
Martyn Cladingbowl
Head of debt - Ecotricity
Michelle Atkinson
Head of income - United Utilities
Mike Bingham
Affordability lead - Thames Water
Philip King
Chief executive - Chartered Institute of Credit Management (CICM)
Roger Loving
Credit performance and insight manager - United Utilities
Mike Bingham
Affordability Lead, Thames Water
Chris Thewlis
Director of Customer Services, RWE Npower
Amanda Rymell
White Label and Void Account Manager, Robin Hood Energy
Sponsors & Partners
2020 Sponsors
SPONSOR:
• Telrock
SUPPORTERS:
• CCWater
• Credit Connect
• Chartered Institute of Credit Management (CICM)
• CSA
• Network
• Water and Wastewater Treatment (WWT)