Victorian Public Sector Digital & CX Roadshow 2024 | Public Sector Network | 18 March 2024 | Deloitte Office, Melbourne, 477 Collins St, Melbourne VIC 3000
Venue
Deloitte Office, Melbourne
Deloitte Office, Melbourne, 477 Collins St, Melbourne VIC 3000
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| Event Date |
Tue Mar 19 AEDT (9 months ago)
In your timezone (EST): Mon Mar 18 9:00am - Mon Mar 18 9:00am |
| Location |
Deloitte Office, Melbourne
477 Collins St, Melbourne VIC 3000 |
| Region | APAC |
Details
The Victorian Government Digital Strategy 2021–26 sets the vision for creating a digital, thriving Victoria. It charts the direction for delivering better, fairer and more accessible services.
With this in mind, we’ve designed the full-day Victorian Public Sector Digital & CX Roadshow 2024 around these three key pillars, with a special focus on exploring ‘simple, easy and connected’ digital services. Unpack the next phase of delivering a coordinated and collaborative approach across government.
Key People You’ll Meet:
Chiefs, Executive Directors, Directors, Managers of:
• Digital
• Transformation, Improvement & Innovation
• Citizen Experience & Engagement
• Customer Contact & Contact Centres
• Service Design
• Information & Insights
• Digital Delivery
• Technology
Benefits of Attending:
• Collaborate with peers to hear how they’re delivering better, fairer, more accessible services across Victoria
• Balance aspiration with pragmatism – understand how to best deliver more personalised and consistent services
• Power a digital ready Victorian public sector – improving operations, work collaboratively and develop a workforce skilled for the future
• Create a thriving digital economy within Victoria — attracting talent, upskill communities and businesses and bridge digital divide
Speakers
2024 Speakers
SPEAKER PANELS:
Lisa Tepper
Deputy CEO, Digital Victoria, Department of Government Services
Andrew Larkin
Chief Information Officer, Department of Families, Fairness and Housing
Heidi Cremaso
Executive Director, Brand and CX, Department of Transport
Kate Barnes
Executive Director, CX, Digital and Delivery, Solar Victoria, Department of Energy, Environment and Climate Action
Lance Emerson
Chief Executive Officer, Victorian Agency for Health Information
John Kenyon
Director, Enterprise Projects and Change Delivery, Solar Victoria, Department of Energy, Environment and Climate Action
Amber Benjafield
Director, Customer Experience, Solar Victoria, Department of Energy, Environment and Climate Action
Jordy Ughetti
Chief Customer Officer, Cenitex
Sponsors & Partners
2024 Partner
• Deloitte Touche Tohmatsu LLC