Virtual access to Vulnerability Conference 2024 | TISA UK | 12 March 2024 | Online Event
Venue
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| Event Date |
Wed Mar 13 UTC (9 months ago)
In your timezone (EST): Tue Mar 12 8:00pm - Tue Mar 12 8:00pm |
| Location | Online Event |
| Region | All |
Details
47% of UK adults show 1 or more characteristics of vulnerability according to the FCA’s Financial Lives 2022 survey and with the ongoing cost of living crisis and high interest rates, people are at increased risk of developing characteristics of vulnerability. Recognising customers in these circumstances is vital for firms in order to be able to provide the effective support and protection that they need. At our conference, industry leaders and specialists from the third sector will debate best practice and measures that enable firms to effectively help their customers in vulnerable circumstances and deliver good outcomes. We will further explore how financial education, data and AI can help firms to overcome some of the challenges.
Speakers
2024 Speakers
Jo Legg
Head of Department for Cross Cutting Response, Partnerships and Research, FCA
Hannah Coffey
Head of Vulnerability and Client Assistance, St. James's Place Wealth Management
Derek McWhinnie
Head of Customer Care, Zurich Insurance
Anthony Scammell
Adviser and Client Services Director, Quilter
Lisa Laybourn
Director of Risk & Technical Policy, TISA