What ChatGPT & Conversational AI Mean For Contact Center Efficiency 2023 | ON24 | 28 June 2023 | Webinar
Venue
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| Event Date | Wed Jun 28 EDT (over 1 year ago) |
| Location | Webinar |
| Region | Americas |
Details
The majority of customers continue to endure wait times, and the majority of agents continue to spend too much time accessing systems and handling menial tasks. With cost concerns mountain and the stakes of the CX rising, brands cannot afford to let these challenges linger.
In practice, it can be difficult to select the right applications for AI investment. It can be even more difficult to build strategies that allow you to capitalize on the technology. This webinar will help you overcome these difficulties - and achieve unprecedented contact center efficiency.
Topics include:
• What pain points are most notably hurting customer and agent experiences
• How contact centers should define efficiency in 2023, 2024, and beyond
• Where previous AI investments have gone wrong – and how to avoid the same pitfalls moving forward
• Which use cases can benefit most from ChatGPT and conversational AI
• What training and support your agents require to thrive in the era of AI
Speakers
2023 Speakers
Brian Cantor
Principal Analyst & Director, CEI, CCW Digital
Brooke Lynch
Principal Analyst & Deputy Divisional Director, CCW Digital