Sofitel Dubai Downtown, Diamond Ballroom, Lobby level
Sofitel Dubai Downtown, Diamond Ballroom, Lobby level , Sheikh Zayed Road, Dubai - United Arab Emirates

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Event Date Tue Feb 12 +04 - Wed Feb 13 +04 (almost 3 years ago)
In your timezone (EST): Mon Feb 11 11:00pm - Wed Feb 13 8:00am
Location Sofitel Dubai Downtown, Diamond Ballroom, Lobby level
Sheikh Zayed Road, Dubai - United Arab Emirates
Region EMEA

This year fifth edition of Efma Retail Banking Summit in Middle East will delve deeper into the latest trends, innovations and will showcase some of the industry leaders who have set examples for others to follow. There will be discussions on the importance of collaboration, integration and understanding & meeting customer needs.

Moreover, there will be discussions on Open Banking, customer experience, cyber security, affluent banking, data integration, transforming payment landscape, new entrants in the ecosystem and much more, below you can find some broad areas which will be covered during the summit;

• How technologies are impacting payment ecosystem, and how banks can use them for competitive advantage?
• How to re-invent, re-engineer the digital landscape to bridge the gap of customer expectation?
• How open channels, system integration and new technologies like Artificial intelligence are transforming workplace?
• How can partnering with startups help financial firms compete in a crowded payments marketplace?
• How to build sustainable competitive advantage on the strategy of differentiation?
• How to evaluate the rise and sustainability of market place lenders and entry of non-traditional players, and devise new strategies to impact profitability and intensify competition among traditional players?
• How should banks use machine learning to attract, retain and provide better services to their customers?
• How banks are using data insights for creating new business model? How banks are protecting data ocean from bad technological sharks?
• How banks can bring culture of innovation to support transformation within the organization?
• How banks are responding to new cyber threats while providing customers on demand services?
• Why is it essential for banks to concentrate on human transformation more than banking transformation?
• How to create right capabilities and skill sets for the workforce that can match to technological advances?


2019 Speakers

Ahmed Al Sadek
Commercial Director - MENA, Pisano

Amjad Al-Lawati
Assistant General Manager Digital & Alternate Channels, Bank Muscat

Aref Al-Ramli
Senior Vice President- Head of Digital Banking & Innovation, Mashreq Bank

Burcu Bacioglu
Process Development Manager and Project Lead of Branch Transformation, Turkiye Garanti Bankasi

Vincent Bastid
CEO, Efma

Niyazi Bastürk
Digital Banking Strategy Manager, Isbank

John Berry
Senior Advisor, Efma

Fadi Chalouhi
Group General Manager Retail Banking, Kuwait Finance House

Supaneewan Chutrakul
First Senior Vice President - Retail Business Division, Kasikornbank

Daniel Daszkiewicz
Head of Fintech, Alior Bank

Frederic de Melker
Managing Director Personal Banking, Rakbank

Cornel Dixon
Head of Middle East and Africa, Backbase

Bidyut Dumra
Executive Director / Head of Innovation, DBS Bank Singapore

Engin Girişgen
Customer Success Director & AI Products Owner, Alterna

Amran Hassan
Head, Corporate Development & Innovation, Maybank

Ahmed Issa
Chief Executive Officer of Retail Banking and a Member of the Board’s Management Committee, Commercial International Bank

Philip King
Global Head of Retail Banking, Abu Dhabi Islamic Bank

Eleni Kitra
Head of Automotive & Financial Services, MENAP, Facebook

Stewart Lockie
General Manager, Retail Banking, Al Ahli Bank of Kuwait

Javier Mas
Corporative Marketing Director (CMO), CaixaBank

Evans Munyuki
Group Chief Digital Officer, Emirates NBD

Poyraz Ozkan
Founding Partner, Alterna

Christian Roland
Head of Transformation - FEVP Transformation, Siam Commercial Bank

Evren Sahin
Director – Digital Banking, Yapi Kredi Bankasi

Suvo Sarkar
Senior Executive Vice President & Group Head - Retail Banking & Wealth Management, Emirates NBD

Thomas Schornstein
Global Head of Sales, Additiv

Sharjeel Shahid
Group Executive Digital Banking Group, United Bank Limited (Pakistan)

Deepak Sharma
Chief Digital Officer, Kotak Mahindra Bank

Asif Sheikh
Regional Vice President - Middle East, Kony

Subroto Som
EVP and Group Head of Retail Banking, Mashreq Bank

Fahim uz Zaman
General Manager, Middle East, Efma

Pieter K. Zylstra
Regional Director, Digital Transformation, Orange Business Services

Sponsors & Partners

2019 Partners

• 2.0 concepts
• additiv
• digiteam
• kony DBX
• Business Services
• Pisano
• TheRecord