Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies (Now BCStrategies. With over 20 years experience as an industry analyst, she understands the market dynamics and challenges in these areas, and provides an objective perspective and insights to clients. She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and contact center markets.
Now, Cisco has a compelling offering that will help it not only maintain its customer base, but gain new customers. Cisco is a very strong UCC player, but they fell behind when it came to a cloud contact center. Now with this new cloud-native, microservices-based CCaaS offering, Cisco is back in the game.3 March 2021