Craig is a Senior Partner at West Monroe Partners. When it comes to IT strategy and transformation, few have seen the art of the possible to the degree he has. For nearly 40 years, Craig has guided companies through the journey from multiple sides of the deal – as a corporate executive, external consultant, and outsourcing service advisor – all the way to tangible results. For example, he led critical IT infrastructure and applications services initiatives for the largest divestiture in corporate history, creating two $60 billion technology companies. And Craig recently sourced and deployed solutions for more than $13.5 billion per year in spend for contingent talent, saving clients up to 27% on average in year one and up to 10% in subsequent years.
Given the very real risks to service continuity and scalability faced by the victims in the talent wars, it is critical that your outsourcers’ operational metrics, key performance indicators, and governance agendas focus on total talent indicators covering business as usual/steady-state resources, flex/project resources, and recruitment/retention to proactively mitigate current and future attrition.