"Jones Makes Case for Mortgage Tech Upgrades"
...To compete, Jones said credit unions needed to achieve “future-ready originations” for borrowers. He described three models:
* Managing models include having a dedicated team, a (mostly) paperless process, and a refined strategic growth plan; as well as a plan for monitoring basic volumes and efficiencies.
* Leading models, which he said “separates high performers,” include specialized teams and roles (e.g., government, equities); a completely paperless option; efficiency coupled with performance metrics; and a defined marketing plan with new-market growth.
* Innovating models feature robust automation; imbedded video tutorials for borrowers; multiple system administrators; and advanced performance and profitability metrics
-ACUMA Pipeline, Winter 202010 September 2020