Dave Pearson joined SYKES as Vice President of Engineering in 1997 directing research and product development of leading edge support systems and defining SYKES’ web-based support strategy. In 2000, Dave was named Vice President, Technology Systems Management, managing Global Information Systems and IT Operations for EMEA and APAC regions. In this capacity, Dave oversaw such areas as IT planning and standards, information systems, security, data centers and SYKES Network Operations Center.
We just could not have done that had we not picked that system as one of the ones we migrated early on. Ironically, we ended up spending less than what our model predicted, because you don't really know scale until you hit scale.6 May 2021