Evan Macmillan | Source | CEO at Gridspace
Evan Macmillan
Evan has been an entrepreneur most of his life. Previously, he co-founded Zappedy, a payments technology company that was backed by Eric Schmidt's venture fund and acquired by Groupon. His other technology projects have been covered by the WSJ and PBS. Evan's patents include an HCI invention and a bank infrastructure capability. He has an engineering bachelor's from Stanford in Product Design.
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Gridspace (https://www.gridspace.com/)
CEO
started Jul 2012
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Gridspace Uses Natural Language Processing To Make Your Meetings More Efficient | TechCrunch
Gridspace has created an application based on technology that automatically saves and indexes meeting conversations. But the big breakthrough is that, though the magic of machine learning and natural language processing, it can determine which parts of the meeting conversations were most important.
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Evan MacMillan CEO of Gridspace on Conversational AI Intelligence and Voice Bots for the Contact Center - Voicebot Podcast Ep 266 - Voicebot.ai
Evan MacMillan started Gridspace 10 years ago to tackle a tough problem faced by contact centers: analyzing their conversational data...
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How Microsoft's Human-Like Reasoning Algorithm Could Make AI Smarter
New research from Microsoft suggests that mimicking human thinking could help AI become more useful.
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"There are many reasons for companies to prioritize AI agent integration. Companies that launch AI agents will learn what use cases work with their customers and employees and what costs are worth optimizing. They may also discover differentiated experiences and find new business models ahead of their competitors."
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"Banks can protect their customers from many voice deepfake threats by analyzing customer calls with voice AI and leveraging virtual agents, which can’t be socially engineered."
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"The average bank contact center is not very automated and already overwhelmed with calls. Voice deepfakes will only make matters worse. Banks can’t afford to waste any time talking to bots — whether they commit fraud or not. Customers are waiting on hold."
