Ignacio has 34 years of experience under his belt in the Travel Insurance industry. At Universal Assistance, he acted as COO being responsible for 150,000 yearly medical. He also developed the company’s BPO Operation (a spin off the main business of Universal Assistance) from its inception, with a total 198 workstations that worked at 90% capacity. His skills in operations as well as in sales are indivisible which makes him an asset in the healthcare and travel insurance markets.