Jessica Cloud | Source | VP, Automation & Innovation at HomeServe USA

Jessica Cloud

VP, Automation & Innovation at HomeServe USA
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Jessica is HomeServe's VP of Automation & Innovation and works at the company's call center in Chattanooga that has over 400 call center agents. She is overseeing the integration of the company's artificial intelligence-powered virtual agent and was recently featured in the Wall Street Journal.

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  • “I think when people start thinking about artificial intelligence, a lot of folks say, ‘I’m going to be out of a job.’ It was important for our center to know this is not to replace their job, but to augment their job." (Wall Street Journal, 2/18/23)

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