Jim Kalbach

Chief Evangelist at MURAL
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Jim Kalbach is the Chief Evangelist at MURAL, a collaborative intelligence company supporting 95% of Fortune 100 enterprises. He is a noted author, speaker, and instructor in experience design, strategy, and visual methods, as well as remote facilitation. As one of the company’s earliest hires leading the Customer Experience team, Jim was instrumental in growing several of MURAL’s largest customers including IBM, SAP, Intuit, and more. His personal mission is to make imagination work possible in global organizations, anywhere, anytime.

In 2018, Jim co-authored MURAL’s guide to remote meetings, Facilitating Remote Workshops. He is also the published author of Designing Web Navigation (O’Reilly), Mapping Experiences (O’Reilly), focusing on the role of visualizations in strategy and innovation, and The Jobs To Be Done Playbook (Rosenfeld Media), offering techniques organizations can follow to turn market insight into action. More recently, Jim co-founded The JTBD Toolkit, an online learning platform on the topic of jobs to be done (www.jtbdtoolkit.com).

Before returning to the U.S. in 2013 after living for 15 years in Germany, he was the co-founder of the European Information Architecture conferences. He also founded the IA Konferenz, a leading UX design event in Germany. Jim blogs on how we experience information in the digital world at https://experiencinginformation.com.

Recent Quotes
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  • “Work is not a place. It’s what you accomplish together.”

    2 August 2021
  • video
    10 August 2022
  • article
    10 August 2022
  • podcast
    10 August 2022
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