John Blackwood

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A strong leader of dynamic high functioning teams built upon efficient recruitment and training, documented processes, continuous service quality improvement practices, and attuned to delivering results that attract and retain customers. Adept at managing in house, remote, off shore and virtual teams by leveraging contact center best practices and technologies as well as workforce management analytics. An operations professional who has led organizations through the ISO, SAS, SSAE, and ITIL certification lifecycles.

Contact Center and Customer Care specialization focusing upon IT, Banking, Mortgage Customer service and Sales, Telecommunications, Smart devices, Insurance, and Healthcare.