Innovative, customer centric leader with a strong history of delivering actionable insights at multiple Fortune 100 companies. Passionate advocate for integrating the voice of the customer with additional data to drive compelling improvements to the customer experience. Thirteen years of management experience leading high profile initiatives across cross-functional stakeholders.
Nike’s strong Q3 performance continues to reflect the success of its digital-first direct selling strategy. In the athletic apparel industry, Nike is currently a leader in digital customer experience, offering free shipping as well as an industry-leading return window of 60 days. However, as Nike looks to grow through more inclusive apparel beyond the traditional athlete, there needs to be additional innovation to provide a competitive experience.21 April 2021