Lyndon is a Director of Customer Solutions at Confluent. He helps organizations model how digital and specifically how fast data can enable new business models and improve company performance. Prior to joining Confluent, Lyndon was a director of digital strategy at Acquia (2014-2017), Head of Customer Success at Centrix –a U.K. digital start-up(2009-2014)—and an IT strategist and enterprise architect at Accenture (1996-2008). Lyndon holds an MSc in Neuroscience incl. Neural Networks & AI, from Oxford University. He runs his own blog on all things digital and data here: https://lyndon.london.
In the age of individualism, the personal touch is everything. With 71% of consumers feeling frustrated by an impersonal shopping experience, according to research by Segment, knowledge is power for a brand looking to satisfy and retain its customers.2 December 2021