Mario Harik, Chief Information Officer and Acting President, Less-Than-Truckload, leads XPO’s global technology and cybersecurity organizations. Over the last decade, he has been instrumental in creating XPO as a leading industry innovator through the introduction of numerous technological developments, including XPO’s flagship digital brokerage platform for customers and carriers. In addition, Mr. Harik has overseen the development of proprietary technology that is transforming the company’s less-than-truckload business, which he currently leads as acting president, LTL. Prior to XPO, he was chief information officer and senior vice president of research and development with Oakleaf Waste Management, chief technology officer with Tallan, Inc., and co-founder and chief architect of web and voice applications with G3 Analyst. He holds a master’s degree in engineering, information technology from Massachusetts Institute of Technology, and a degree in engineering, computer and communications from the American University of Beirut in Lebanon.
We have a fantastic solutioning team that can look at any customer problem and build a fully automated, end-to-end solution. But if I had to think about the secret sauce, what are we really good at? Number one is that we manage and build the proprietary software that can help manage the end-to-end [operation] of the warehouse, from where we manage inventory to how we manage the robotics implementation within the warehouse.
The second part of the secret sauce is being able to understand the customer’s needs, and customize a solution that fits their needs, where we can actually move down to a less-than-an-hour fulfillment, as an example.
So again, our expertise for customers is to design the solution for them, implement the software, implement all of the robotics implementation to fit their needs, and then deploy it so they can fulfill on those promises for their customers.17 December 2021
"We believe that technology is the answer to make supply chains efficient, all the way from how we deploy technology in warehouses, to how we deploy technology that can automate and move transportation across the board."17 December 2021
“The way you can execute on a faster supply chain, on a more efficient supply chain, is through the use of our technology,” Harik said, "XPO spends $500 million annually on its proprietary technology systems, with a focus on four categories. The company is using artificial intelligence and machine-learning capabilities to analyze consumer demand and predict inventory for its retail customers. Other applications include providing end-to-end shipment visibility and optimizing sequencing so drivers have the best route possible.”17 December 2021