Mary Hines Droesch

Head of Consumer and Small Business Deposit Products at Bank of America
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Bio

Mary is the Chief Marketing Officer for the US Consumer Bank. She is responsible for maximizing Citi’s relationship with its US consumers across Cards, Retail Bank and Mortgage by cultivating trust, communicating value, and delivering customer-centric innovation to drive sustainable client-led growth. Among her many accomplishments during her seven years at Citi, Mary has led the transformation of Citi’s U.S. ThankYou and Global Rewards Program. She has taken a customer-focused approach to simplify and provide a frictionless experience across all rewards and benefits touchpoints, which included the launch of the Global Rewards program in 12 international markets, as well as innovative functionality such as Pay With Points enabling real-time points redemption at checkout.

Recent Quotes
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  • But in order for this to be an achievable goal, our budgets need to change to reflect our current financial situation. If you’re already off track, take another look at your budget and make adjustments based on factors like rising everyday prices and realistic spending categories

    22 January 2023
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    22 January 2023
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