Melissa currently, enables companies to activate the untapped power of their people to improve every area of their business. Formerly, she is the Head of People Analytics and Customer Insights. Melissa is experienced in the creation and implementation of a full People Analytics function including research, business intelligence and reporting for a Fortune 100 company and a regional bank. She created a Customer Insights function including implementation of Medallia across The customer journey.
Employee experience excellence requires companies to obtain a real-time, truthful picture of their employees’ perceptions and the often sensitive topics that matter most to them. They must then take proactive, meaningful action that is owned and supported by the entire organization. Those that do will recognize real benefits for their employees and their bottom line.21 October 2021