Michelle MacCarthy

Global Head of Customer Success at Unit4
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Bio

Michelle, is a customer success warrior. She excels at building strong relationships based on trust, credibility and a passion for realizing value through successful business outcomes. Michelle loves developing and coaching teams - her passions are cultivating people, connecting dots, creating, and encouraging. As Global Head of Customer Success at Unit4 Michelle leads a talented team of professionals globally while cross-collaborating with some of the finest individuals in their respective fields. Michelle is responsible for ensuring the maximum adoption of and customer satisfaction with Unit4’s offerings, and is accountable for leading the transformation of Unit4’s customer experience strategy that enables the customer success evolution.

Recent Quotes
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  • We’re doing this for every Unit4 customer, whether they’re newly onboarded or they’ve been with us for years, partly because we believe it’s the right thing to do to help fulfil our CSR commitments, and partly because it’s an opportunity for us all to do good together. Our Customer Forest is part of our broader set of commitments to embed sustainability throughout our operations – with a goal of reducing our carbon footprint. It’s one of three of the virtual forests we’re building with Treedom. Together, these three forests already total 3,900 trees and have removed a total of 734,670 KG of CO2 from our planet’s atmosphere.

    31 May 2021
Employment
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  • Unit4
    Global Head of Customer Success