That said, the everyday knowledge worker is already overloaded with information, decisions and the number of people they need to collaborate with to get things done.
Over the next decade, you’ll see the tools we use every day become more contextual and conversational and fit more naturally into existing workflows. You’ll see systems learn from past behavior and decisions to tailor an experience to the individual by surfacing the most relevant information first. These are not ethereal, abstract concepts; they’re about tangible impact on people looking for a better way to work. That is how we should be thinking about this 10-year evolution31 March 2020