Rafiq Ghaswala

Director of Retail and Consumer Goods at Capgemini North America
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Rafiq is a digital strategist who is passionate about superior customer experiences, gets excited about new ideas and possibilities, and is slightly obsessed with data. Whether with his clients or internal stakeholders, Rafiq believes in a collaborative approach and mutually beneficial relationships that drive positive outcomes for all parties involved. Rafiq has deep expertise in retail and consumer goods, with over 20 years of agency, management consulting, and industry experience working with some of the largest and most mature retailers in the US and worldwide. His work has focused on digital transformation, specifically loyalty, e-commerce, fulfillment (last-mile delivery and contactless pick-up), product data, customer data, customer centricity, and master data management.

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