Over the past 25 years in the IT and technology space, Richard have worked with many leading global companies to design, build, market and implement software and business solutions in the area of ERP, Supply Chain, IoT and Manufacturing. At SAP, he have driven the market direction and strategy for our extended supply chain solutions and am a spokesperson for SAP at numerous events and social media channels worldwide. He is also a regular contributor on Forbes, Huffington Post, The Digitalist, and the World Economic Forum.
With an ever-growing focus on customer experience, old models upend the established process, bringing consumers and companies together like never before. And, with omnichannel sales, many companies are cutting out the middleman and selling and delivering products direct-to-consumer. This can not only improve the customer experience, but also reduce the total supply chain costs, which can then be passed on to the consumer.