President and CEO of Upstream Works Software, providing the best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. Our ‘agent first’ approach to the contact center has helped bring the customer journey together across all digital channels, applications, and platforms with desktop elegance. As the leader of Upstream Works, Rob personifies the company's “do what we say we are going to do” attitude when it comes to delivering on its customer’s needs.