For the past 20 years, Shaun has cultivated a reputation as a superior bilingual marketing strategist and leader, and have been at the forefront of innovative strategic marketing initiatives that have helped US and Canadian organizations realize their growth goals.
Our research found that utility companies that show a commitment to meeting customer needs through innovative payment solutions can improve customer experience, trust, and satisfaction. Utility companies should anticipate the ongoing expansion of digital payment trends as customers increasingly rely on digital platforms and younger generations assume greater responsibility for bill payments.