Thomas Cottereau

CEO at SightCall
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  • SightCall Video Assistance Chatbot is the latest innovation from SightCall that combines our powerful visual support platform with Salesforce Einstein Vision to create an Omni-Channel experience that automates service requests through AI and machine learning. Some chatbots are built for replacing humans, but SightCall is built for empowering them. Our chatbot triages service requests to free up your agents from routine tasks. Once the chatbot recognizes that human intervention is needed, it routes the request to a qualified expert to conduct a live visual support session. We are excited to bring SightCall Video Assistance Chatbot to Salesforce AppExchange, where we can help more customers digitally transform their service organizations through video communication.

    19 August 2020