Virgil Wong, Chief Digital Officer of HGS, has deep expertise in digital transformation, optimizing customer experience and business process management. He can provide expert perspectives on how technology-powered solutions like AI, automation, data analytics, machine learning and natural language processing are revolutionizing customer service and contact centers around the world.
HGS manages business processes and handles the omni-channel interactions (call, chat, email, social media, etc.) for more than 50 Fortune 500 companies in North America, (like McDonalds and Walmart). With over 37K employees across 61 delivery centers in seven countries, HGS provides customer-first, intelligent innovations to many of the world’s leading brands.