15th Annual' ContactCentreWorld Top Ranking Performers Awards 2020 | ContactCenterWorld | 31 December 2019 | TBA

It’s Time for The Most Prestigious Awards in The Contact Center (CC) & Customer Experience (CX) Industry. The Global Top Ranking Performers Awards are NOW OPEN!
Presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’.
Quick Stats!
Over 1600 Entrants Annually - The Best From 50+ Nations,
From The Small To The Mega Centers - They Compete In 35+ Award Categories!
The ONLY truly Global Awards and Recognition Program. It's Like The Olympics for the Contact Center World!

2019 Past Winners

INDIVIDUAL AWARDS
Best Analyst:
• Suryatiningsih
Bank Indonesia
• Yusuf Adams
Merchants SA (South Africa)

Best Contact Center Executive / Director:
• Erni Sylviane Purba
PT Kereta Api Indonesia
• Turky Almuharib
Bank Aljazira

Best Contact Center Operational Manager:
• Tammi Kraushaar
MassMutual
• Mahendra Santoso
PT. Bank Central Asia, Tbk

Best Contact Center Sales Professional:
• Jessica
PT. Bank Central Asia, Tbk
• Minenhle Mathobela
Multichoice South Africa

Best Contact Center Supervisor:
• Sibusiso Ndaba
Multichoice South Africa
• Gary Ho
HKT

Best Contact Center Support Professional - HR:
• Ilse Hess
Merchants SA (South Africa)

Best Contact Center Support Professional - IT:
• Emanuel Anggit Kristian Nugroho
PT. Bank Central Asia, Tbk
• Melody Razavitoussi
xperigo

Best Contact Center Support Professional - Workforce Planning:
• Mutia Balkis
Bank Indonesia
• Andrew Pierce
IGT USA
• Sean Coomer
Multichoice South Africa
• Yusuf Adams
Merchants SA (South Africa)

Best Contact Center Trainer:
• Andi Tri Sutrisno
Bank Indonesia
• Fitri Afrina
PT. Bank Central Asia, Tbk

Best Customer Service Professional:
• Jennifer
PT. Bank Central Asia, Tbk

Best Project Manager:
• Nugroho Agung Prasetyo
PT. Bank Central Asia, Tbk
• Keen Leung
HKT

Best Sales Manager:
• Sapto Panglipur
PT. Bank Central Asia, Tbk
• Christine Poon
HKT
Client Services Manager (Outsourced Services):
• Adhi Kurniadhi
Telkomsel

Quality Auditor:
• Nia Hariawati
PT. Bank Central Asia, Tbk

CUSTOMER SERVICE AWARDS

Best Customer Loyalty Program:
• PT. Bank Central Asia, Tbk
BCA
• PT Telkomunikasi Indonesia
Telecom Indonesia

Best In Customer Service:
• PT. Bank Central Asia, Tbk
BCA
• Truck Alliance
• Turkcell Global Bilgi
TURKCELL
• Ministry of Education (MoE)
Saudi Arabia
• Sumitomo Mitsui Card Company,Limited
SMFG
• Telkomsel
TELECONSEL
• Bank Aljazira
Saudi Arabia
• PT Telkomunikasi Indonesia
Telecom Indonesia
• Bank Indonesia
• PT Angkasa Pura II

TECHNOLOGY AWARDS

Best Technology Innovation - Internal Solution:
• PT. Bank Central Asia, Tbk
• Dell India
• Vestel
• Directorate General of Taxes
• PT Angkasa Pura II

Best use of Self-service Technology:
• PT Kereta Api Indonesia
• PT. Bank Central Asia, Tbk
• xperigo
• Ministry of Education (MoE)

Best use of Social Media in the Contact Center:
• Directorate General of Taxes
• Dell India
• PT. Bank Central Asia, Tbk
• HKT
• PT Kereta Api Indonesia

ORGANIZATION AWARDS

Best Community Spirit:
• PT. Bank Central Asia, Tbk
• Bank Indonesia

Best Contact Center Design Award:
• PT. Bank Central Asia, Tbk

CONTACT CENTER AWARDS

Best Emergency Services Center:
• Dinas Kominfo Pemerintah Kota Manado
• xperigo

ORGANIZATION AWARDS

Green Contact Center:
• PT. Bank Central Asia, Tbk

STRATEGIC AWARDS

Best Direct Response Campaign:
• Bank Indonesia
• Directorate General of Taxes

Best Incentive Scheme:
• PT. Bank Central Asia, Tbk
• Directorate General of Taxes
• PT Angkasa Pura II
• Telkomsel

Best Outbound Campaign:
• HKT

Best Recruitment Campaign:
• PT. Bank Central Asia, Tbk
• Telecontact
• Merchants SA (South Africa)

Best Sales Campaign - Inbound or Outbound:
• HKT
• Directorate General of Taxes