8th Annual 2021 Customer Sales and Service World Awards | Customer Service & Support Awards | 5 February 2021 | Virtual

Customer Sales and Service World Awards celebrate the achievements of sales, service, global business services, business development individuals, teams, and achievements behind the year’s most outstanding initiatives.

This annual awards program celebrates the individuals and teams who set industry benchmarks for excellence.

All organizations private or public, corporations, nonprofits, associations, vendors and government organizations worldwide are eligible to enter. Categories for the Customer Sales and Service World Awards have been updated to reflect the changing roles and responsibilities.

2020 Winners

Executive Excellence | Business Role Model of the Year:
• Blindster | Houston, TX | Extended help and donations during times of extreme uncertainty | Kyle Cox

Executive Excellence | Champion of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Driving business despite COVID, Driver Engagement | Srilekha C

Executive Excellence | Communicator of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | 6063 Manhours of Employee training over 15 different training program | Rini Ajeet

Executive Excellence | Creative of the Year:
• Office Edge, Inc. | Miami, Florida, USA | Found Creativity Ways to Serve Clients and Develop Business | Kelly W. Ramsden

Executive Excellence | Influencer of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Set the process in terms of transparency in business | Sanjay Kumar Sharma

Executive Excellence | Leader of the Year:
• Creatio (formerly bpm’online) | Boston | Moving mountains to help businesses transform & succeed | Katherine Kostereva

Executive Excellence | Market Maker of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Successfully managing Employee Transportation Business Operation in Hyderabad | C Ramanandan

Executive Excellence | Maverick of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | OTP Based trip Authentication for Contactless Travel during COVID19 | Adil Waquar

Executive Excellence | Mentor of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | She has trained over 1500+ chauffeurs on guest service | Vandana Sodhi

Executive Excellence | Result-Oriented of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | On time Every Time delivery of results in HR Operations | Naveen Yadav (Head – HR Operations)

Executive Excellence | Rising Star of the Year:
• Apples and Oranges Public Relations | New York City | 24 global earned media placement for client’s virtual event | Sonali Hitesh Mehta

Executive Excellence | Team Builder of the Year:
• Upstream Security | Herzliya, Israel | Empowering the Upstream team from quarantine and lockdown | Tami Shafir

Executive Excellence | Transformation Leader of the Year:
• Office Edge, Inc. | Miami, Florida, USA | Maintained Five-Star Client Service in Company’s Most Challenging Year | Kelly W. Ramsden

Executive Excellence | Visionary of the Year:
• New Heights Educational Group, Inc | Defiance, Ohio 43512 | Expanded our online courses | Pamela Clark

Executive Excellence | Wise Arbiter of the Year:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Worked on creating online platforms for Arbitration | Nishant Kaul

Executive Excellence | Lifetime Achievement Award:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The transition into WFH Service & 3C COVID19 safety measures | Chandra Bhushan Rai

Sales Operations Team of the Year:
• Celebrity Cruises | Miami, Florida United States | Gold Winner 2019 Customer Sales and Service World Awards® | Dondra Ritzenthaler

Best Sales Enablement Program of the Year:
• Regalix Nytro.ai | Palo Alto | A sales enablement and training platform powered by AI and ML | Vikas Sharan, Rajiv Parikh, Ravish Kamath, Manan Bhatia, Suresh Kumar, Vladimir Mendoza, Pooja Mishra, Avinash SD, Ritu Josan, Shwetha Mahesh, Shubharthi Gosh, Daniela Guizar

Best Sales Growth Achievement of the Year:
• Makers Nutrition | Hauppauge, New York, United States | Unprecedented client volume and highest annual revenue of ~$30 million |

Sales Outstanding Performance of the Year | Healthcare, Pharmaceuticals, and Related Industries:
• Makers Nutrition | Hauppauge, New York, United States | Unprecedented client volume and highest annual revenue of ~$30 million |

Sales Outstanding Performance of the Year | Industrial & Manufacturing:
• Makers Nutrition | Hauppauge, New York, United States | Hitting nearly $30 million in revenue and unprecedented client volume |

Customer Success Leadership of the Year:
• Philo | San Francisco, CA, US | Deployed and maintained over 100 Philo Edu system in universities | Laura Dechant

Clients (External) Customer Service & Support Team of the Year | Technology (All):
• Adaptiva | Kirkland, Washington, USA | Twenty-four consecutive months of 100% positive customer feedback |

Front-Line Customer Service & Support Team of the Year | Information Technology or CyberSecurity:
• Xray | Viana do Castelo, Portugal | Customer Support Team accomplished SLA by 99.7% |

Front-Line Customer Service & Support Team of the Year | Others (All) Shipping/Logistics:
• Easyship | New York | Fighting through the Covid crisis with minimal impact on customers | Easyship Customer Service Team

Best Customer Satisfaction Strategy of the Year:
• hansgrohe USA | Schiltach, Germany | Caring for Customer | Hansgrohe Kitchen Faucets

Contact Center of the Year (101 seats or more):
• CSS Corp | Milpitas | First to transition to 100% WFH with Zero Business Impact |

Innovation in Customer Service:
• Modernizing Medicine | Boca Raton, FL, US | Scaling client on-boarding program to help increase client success |

Most Effective Customer Service Improvement Strategy:
• Modernizing Medicine | Boca Raton, FL/US | Successfully revamping client training program for growth and scalability. |

Customer Service & Support Department of the Year | Business Service Industry:
• iWorkGlobal | San Francisco, CA, U.S. | Global Expansion Led To Increased Client Retention |

Customer Service & Support Department of the Year | Consumer Products & Services:
• ARIIX | Bountiful, UT USA | ARIIX Partner Support Creates Future Company Leaders |

Customer Service & Support Department of the Year | Cyber and Info Security:
• Illusive Networks | New York, New York and Tel Aviv, Israel | Achieved increased customer loyalty and year-over-year renewal rates |

Customer Service & Support Department of the Year | Financial Services:
• Squaremouth, Inc. | St. Petersburg, Florida, United States | Pays to Read campaign launch, rewarding $10,000 to one customer |

Customer Service & Support Department of the Year | Healthcare, Pharmaceuticals, and Related Industries:
• SCAN Health Plan | Long Beach, California, United States | Helping our members achieve healthiness and independence | Rick McEuen Troy Shaffer Kim McBeath Andree Lang Damion Davidson Quinton Hall Derrick Osborne Laura Ridgeway

Customer Service & Support Department of the Year | Information Technology:
• Xray | Viana do Castelo, Portugal | Customer Support Team accomplished SLA by 99,7% |

Customer Service & Support Department of the Year | Public Services & Education:
• Curriculum Associates | North Billerica, MA, USA | Over 40% of our company is dedicated to customer service. | Debra Andreoli, Sandy Batista, Michael Martin, Maureen Anderson, Karen Locke, Chris Murray, Betty-Jean Conte, Erica Scappaticci, Diane Ogiba, Tracy Hilton, Arlene Zousoumas, Carter Gunn, Laura Charron, Irisabel Correa, Maria Duran, Brian Ayotte, Kayla Bontempo, Cassidy Brennecke, Phil Brown, Julie Picanco. In addition to the Customer Service Department members listed above, there are also hundreds of other employees in service-oriented roles, including professional development experts, account managers, sales reps, and the technical support team.

Customer Service & Support Department of the Year | Service (All) Industries:
• PRO Unlimited | Marlton, NJ, USA | Services team helps client achieve $25.7M in contingent cost savings |

Customer Service & Support Department of the Year | Technology (All) Industries:
• Listrak | Lititz, Pennsylvania, United States | Achieving 97%+ average CSAT in the last three years. | Jackson Vanbuskirk, Andrew Smith, Matt Walter, Mike Bertrand, Mike Spence, Mike Prince, Keaton Palmer, Alex Boltz, Blake Kelsey, Bryan Denlinger, Keith McMullen, Matthew Hamilton, Jeff Brown

Business Development Achievement of the Year | Cyber and Info Security:
• Spearstone | Lindon, Utah, United States | DriveStrike achieves unmatched excellence in development and customer success |

Business Development Outstanding Performance of the Year:
• New Heights Educational Group, Inc | Defiance, Ohio 43512 | Michael created and has managed our website for 4 years | Michael Anderson

Best New Product or Service for Contact Center:
• Talkdesk | San Francisco, CA, USA | Talkdesk Agent Assist |

Best New Product or Service for Sales:
• Impartner | South Jordan, Utah USA | Impartner Program Compliance Manager 1 |

Cloud Computing/SaaS Product or Service for Contact Center:
• Verint | Melville, NY USA | Verint Virtual Assistant |

Cloud Computing/SaaS Product or Service for Sales:
• Price F(X) | Chicago | Pricefx Pricefx’s Unity UI |

Contact Center Solution:
• Uniphore | Palo Alto | Conversational service automation |

Interactive Voice Response Solution:
• Verint | Melville, NY USA | Verint Voice Self-Service |

Sales Enablement Solution:
• Brainshark | Waltham, Massachusetts, USA | Brainshark Premier |

Sales Training Solution of the Year:
• Brainshark | Waltham, Massachusetts, USA | Brainshark Premier |

Professional Services Outstanding Performance of the Year:
• Modernizing Medicine | Boca Raton, FL/USA | Improving customer outcomes at every stage of the customer experience |

Milestone of the Year | Sales:
• Zenni | Novato, California | 33 Million Glasses Sold Worldwide |

Milestone of the Year | Customer Service & Support:
• Bimbo Bakeries USA | Horsham, PA USA | Exceeded global contact center metrics/provided exceptional social response times | Nancilyn Folkerts, Kevin Massa, See Hang, Lesley Sgroi, Ashley Croft, Yelitze Hernandez, Emily Rodriguez, Juana Zavala, Michelle Done, Amy Towles, Rosie Sysenh, Stacey McRae, Brenda Marin

Milestone of the Year | Customer Success:
• Makers Nutrition | Hauppauge, New York, United States | Unprecedented number of clients through word of mouth |

Milestone of the Year | Business Development:
• Avalance Global Solutions | Mumbai, Maharashtra India | Forbes : Tycoons of Tomorrow | Manan Shah

Milestone of the Year | Professional Services:
• Talent Function Group LLC | San Diego, CA | Growing our business strong into it’s 10th year. |

Sales | Executive Hero of the Year | Effective Leadership During COVID-19:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Repatriation Missions evacuating > 4500 + people from different countries | Aditya Loomba

Sales | Individual Hero of the Year | During COVID-19:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Many new contracts and agreements signed despite this pandemic situation | Nilesh Betharia

Sales Team of the Year | During COVID-19:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Repatriation Missions evacuating > 4500 + people from different countries | Global team of ECO Lead by Aditya Loomba, Joint Managing Director Sushant Saran, Associate Director – Business Development Sudhanshu Arora, Head – Business Devlopment Maan Singh, Assistant Manager

Customer Service & Support | Executive Hero of the Year | Effective Leadership During COVID-19:
• Jarrett | Orrville, OH | Transitioned Entire Call Complex Center to Remote |

Customer Service & Support Team of the Year | During COVID-19:
• PresenceLearning | New York, New York, USA | PresenceLearning helped school-based clinicians continue serving students with IEPs remotely. |

Company Response of the Year | Creative Ways Companies are Giving Back During COVID-19:
• LocatorX | Atlanta, GA | Registry enables any hospital to log their life-saving equipment free |

Sales | Company Rethinking of the Year | Creative Ways Companies are Rethinking Sales During COVID-19:
• Spotzer | Amsterdam | Increased Sales Conversion by 600% for Paid Advertising Clients |

Customer Service & Support | Company Rethinking of the Year | Creative Ways Companies are Rethinking Customer Service & Support During COVID-19:
• Lava International Limited | Noida, Uttar Pradesh, India | Service on wheels making it easier in difficult times |

Customer Service & Support | Company Work-From-Home Implementation of the Year | Creative Ways Companies Are Implementing Work from Home Strategy During COVID-19:
• ReSource Pro | New York, NY, USA | Supported global teams with technology, fitness, mental health support |

Sales | Best Use of Social Media | COVID-19-related Information:
• ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The Forerunner of Social Media Campaigns in ECO | Deepali Dev