Ashton Media CX Awards 2022 | Ashton Media | 22 July 2022 | Australian Turf Club, Royal Randwick Racecourse, Alison Rd, Randwick NSW 2031, Australia

Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival.

As we all navigate our journey to customer-centricity, take a moment to pause and to recognise and reflect on yours and your team’s hard work, and to celebrate the incredible CX initiatives and strategies being rolled out across the region.

Back for their fifth year, The CX Awards are the ultimate accolade in CX to benchmark and recognise CX excellence and innovation in the ANZ region. Judged by an esteemed panel of your CX peers, and utilising a rigorous and transparent judging process, The CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations.

Categories
• Best Use Of Technology To Revolutionise CX
• Best CX Transformation
• CX Team Of The Year
• CX Leader Of The Year (≤ 500 Employees)
• CX Leader Of The Year (≥ 500 Employees)
• Excellence In Customer Service: Elevating Customer Care
• Best CX Initiative
• Best Employee Experience Initiative
• Best Use Of Customer Data And Insights To Improve CX
• Excellence In Public Sector: The Citizen Experience
• Best CX Partner (Technology Or Advisory)

2021 Winners

Excellence In Customer Service: Elevating Customer Care
• Optus

Best CX Transformation
• Aussie Home Loans

CX Leader Of The Year
• Tina Morrell, GM Customer Strategy & Experience, The NRMA

CX Team Of The Year
• Australian Red Cross

Best Employee Experience Initiative
• Optus

Best Use Of Customer Data And Insights To Improve CX
• humm group

Best CX Initiative
• Rest Super

Best Use Of Technology To Revolutionise CX
• PepsiCo

Excellence In Public Sector: The Citizen Experience
• NSW Government – Revenue NSW

Best CX Partner
• InMoment