Australian Services Excellence Awards 2021 | Customer Service Institute of Australia | 31 May 2021 | TBA

CSIA believes that great customer experience is fundamental to every business. We support organisations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognised service standard.

​As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement. Today, customer service is a profession that can make an immediate and tangible difference.

Award Categories
Individuals
• Customer Service Executive of the Year
• Customer Service Manager of the Year
• Customer Service Leader of the Year
• Customer Service Professional of the Year
• Customer Service Advocate of the Year

Organisations
• Customer Service Project of the Year
• Customer Service Team of the Year
• Service Excellence in a Small Contact Centre
• Service Excellence in Medium Contact Centre
• Service Excellence in a Large Contact Centre
• Customer Service Organisation of the Year - Small Business
• Customer Service Organisation of the Year - Medium Business
• Customer Service Organisation of the Year - Large Business
• Customer Service Organisation of the Year - Government/Not-for-Profit

2020 Winners

Organisations
Best of the Best
• Centorrino Technologies

Customer Service Organisation of the Year – Government/Not for Profit
• Australian Red Cross Lifeblood
Service Champion: Lotterywest

Customer Service Organisation of the Year – Medium Business
• Centorrino Technologies
Service Champion: Property Exchange Australia

Customer Service Organisation of the Year – Large Business
• Aussie Broadband
Service Champion: HCF: The Hospitals Contribution Fund of Australia

Service Excellence – Medium Contact Centre
• Centorrino Technologies
Service Champion: Australian Catholic Superannuation

Service Excellence – Large Contact Centre
• HCF: The Hospitals Contribution Fund of Australia
Service Champion: WooliesX - Customer Hub
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Customer Service Team of the Year - Medium
• News Xtend (News Corp Australia) - Campaign Management Team
Service Champion: Finder - Customer Care Team

Customer Service Team of the Year - Large
• MATE - Customer Happiness Team
Service Champion: Townsville City Council - IT Service Operations Team

Customer Service Project of the Year - Continuous Improvement
• City of Casey - Development of the Customer Experience Strategy
Service Champion: Commonwealth Bank - Operational Excellence

Customer Service Project of the Year - Customer Impact
• Optus - Care Standards
Service Champion: Visionstream Australia - Mount Terrible Upgrade Project

Customer Service Project of the Year - Service Transformation
• INX Software - INX Customer Service Project
Service Champion: Suncorp Personal Injury - EXCITE

Customer Service Project of the Year - Service Innovation
• Optus - Fixed Residential Transformation & Innovation
Service Champion: Intuit Quickbooks - The Expert Ecosystem

Individuals
Customer Service Advocate of the Year
• Bailey Johnson - Commonwealth Bank
Service Hero: Andrew Orr - Intuit Quickbooks

Customer Service Professional of the Year
• Gus Younes - Australian Catholic Superannuation
Service Hero: Bonny Wong - Intuit Quickbooks

Customer Service Leader of the Year
• Janet Born - Department of Transport and Main Roads (Queensland)
Service Hero: Chetana Bais - Commonwealth Bank

Customer Service Manager of Year
• Ryan De Rosayro - Property Exchange Australia
Service Hero: Shaun Harper - Centorrino Technologies

Customer Service Executive of the Year
• Lisa Dowie - Property Exchange Australia
Service Hero: Adam Centorrino - Centorrino Technologies