CCA Excellence Awards 2023 | CCA Global | 16 December 2022 | TBA
Venue
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| Organizer | CCA Global |
| Submission deadline |
16 Dec 2022 5:00pm UTC
(almost 2 years ago)
In your time zone: Dec 16 12pm EST |
| Date Awarded |
27 Apr 2023 5:00pm UTC
(over 1 year ago)
In your time zone: Apr 27 1pm EDT |
| Region | EMEA |
Details
There have been so many changes in our working world in such a short period of time. Businesses and employees have adapted in ways we couldn't have imagined and what is clear is that recognition of individual and team effort has never been more important.
Showcase the exceptional work in your business, teams and highlight individuals who have all gone above and beyond to deliver for the organisation and the customer.
Categories
• Best CX Transformation - Inhouse Technology Solution
• Contact Centres - Great Places To Work
• Customer Experience Brand Of The Year
• Director Of The Year
• Diversity & Inclusion Champion Award [new For 2023]
• Environmental, Social & Governance Impact Award (ESG) [New For 2023]
• Excellence In Business Process Outsourcing Collaboration
• Excellence In Remote Working Culture [New For 2023]
• Excellence In Skills, Learning & Development
• Innovation In Customer Service
• Manager Of The Year
• Most Effective Attraction And Recruitment Programme [New For 2023]
• Most Effective Customer Vulnerability Strategy
• Most Effective Workplace Health & Wellbeing Programme [New For 2023]
• Rising Star Award
• Team Leader Of The Year
• Team Of The Year
• Team Of The Year - Back Office [New For 2023]
Past winners
2022 Winners
Gold Winners
Organisations that have consistently achieved CCA Global Standard© accreditation for 15+ years.
• Chelmer Housing Partnership
• Coventry Building Society
• ESB
• FCA (Financial Conduct Authority)
• Fexco
Silver Winners
Organisations that have consistently achieved CCA Global Standard© accreditation for 10+ years.
• Allied Bakeries
• Equiniti UK
• Jigsaw Homes
• Menzies Distribution
• NHS 24
• One Vision Housing
• Thurrock Council
Bronze Winners
Organisations that have consistently achieved CCA Global Standard© accreditation for 5+ years.
• Agilisys (Kent County Council)
• Calmac
• Citizen Housing
• DPD
• Liberata
• Scottish Widows
Spotlight Awards
• Anna Jablonska, Sky
• Ryan McColl, Sky
• Molly Storm, NHS Business Services Authority
• Gemma Barry, Coventry Building Society
• Martin Capie, Caledonian MacBrayne
• Nicola Lawson, KCOM
• Vicki Hansford, KCOM
• Yvonne Harris, Irish Water
• Jason Leach, Barclays
Director Of The Year - Winners
• Dave Poulton, Legal & General
• Antonio Shabbir, ASOS
• Kelly Young, Lloyds Banking Group
CX Brand Of The Year – Sponsored By EXL
• Tesco
Contact Centres – Great Places to Work
• Camelot
Innovation in Customer Service – sponsored by Twilio
• ASOS
Best CX Transformation – Inhouse Technology Solution
• Barclays
Excellence in Skills, Learning & Development
• Webhelp
Excellence in Business Process Outsourcing Collaboration
• RAC/Renault Group (UK)
Most Effective Vulnerability Strategy
• Phoenix Group
Outstanding Flexible Working Programme
• Webhelp
Rising Star Award
Bronze Winner: Ritika Khare, Barclays
Silver Winner: Dean Cambridge, Currys
Gold Winner: Ciaran Earls, Scottish Widows
Team Leader of the Year
Bronze Winner: Anup Bhel, Natwest Group
Silver Winner: Lauren Alexander, Legal & General
Gold Winner: Jessica Davies, DVLA
Manager of the Year
Bronze Winner: Victoria Evans, DVLA
Silver Winner: Caitlin Neary, Dorchester Collection
Gold Winner: Abhimanyu Bakshi, Barclays
Team of the Year
Bronze Winner: Currys – Customers For Life
Silver Winner: Webhelp – The Operational Support Team
Gold Winner: Natwest Group – Own:It