Celent Model Bank 2022 | Celent | 15 October 2021 | TBA

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can receive from Celent. It is an annual program celebrating its 15th anniversary in 2022.

For 2022, we are again looking for initiatives across all areas of banking, from improving customer experience to transforming legacy, and from new product ideas to innovations in operations. While we welcome nominations based on a diversity of initiatives, we anticipate many to align with these areas across retail and commercial banking:

• Digital customer engagement
• Operations efficiency
• Risk and fraud management
• Product innovation
• Ecosystem and business model innovation
• Technology infrastructure modernization
• Data and analytics
• Future of work
• Commerce and channel innovation
• Payments innovation

2021 Past Winners

Overall winner
Vario Bank

Financial Inclusion
Bank BRI, Indonesia
Engaging the Digital Customers of the Future

Open Banking
Bank Millenium, Poland
Delivering Innovation through Open Banking

Customer Engagement
Bank of America, USA
Erica's High-Tech Touch

Financial Wellness
Bank of Montreal, Canada
Game Changing Cashflow Prediction Tool

Mortgage Lending
CaixaBank S.A, Spain
Open Banking Ignites Cross-Border Lending

Commercial Payments
Citi, USA
Making Payments Pay for Clients

Corporate Digital Banking
DBS Bank, Singapore
Hyperpersonalising Digital Customer Journeys

Legacy Transformation
Delta Community Credit Union, USA
IT Transformation Drives Credit Union Reinvention

Operational Excellence in COVID-19 Response
Discover Home Loans, USA
Distributed Work and Digital Lending

Corporate Banking in the Cloud
Goldman Sachs, USA
Reimagining Digital Transaction Banking

Retail Digital Banking
Mox Bank, Hong Kong
A New Virtual Bank

Architecting for Innovation
National Australia Bank, Australi
NABX Micro-fronted Framework

Payments Infrastructure
Payments Network Malaysia (PayNet), Malaysia
Real-Time Payments Ecosystem Empowers Rapid Growth

Credit Innovation during the Pandemic
Radius Bank, USA
Bionic PPP Response

Digital Onboarding
Royal Bank of Canada, Canada
Omnichannel Onboarding at Breakneck Speed

Payments Transformation
Royal Bank of Canada, Canada
Embedding Payments for Business

Open Banking Ecosystem Development
Taishin International Bank, Taiwan
Building an API Ecosystem

Supporting Customers in the Pandemic
TD Bank, Canada
Accelerating Customer Care

Retail Payments
Utah Community Credit Union
Engaging Tech-Savvy Customers with Digital Card Experiences

Embedded Finance
Wells Fargo Bank, USA
Enabling Partners to Offer Financial Products