Collections & Customer Service Awards 2020 | Credit Strategy | The Midland, 16 Peter St, Manchester M60 2DS, United Kingdom
Venue
The Midland
The Midland, 16 Peter St, Manchester M60 2DS, United Kingdom
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| Organizer | Credit Strategy |
| Date Awarded |
14 Oct 2020 5:00pm BST
(about 4 years ago)
In your time zone: Oct 14 12pm EDT |
| Region | EMEA |
Details
The annual dinner, which follows the Collections & Vulnerability Summit, marks the culmination of our unique, major gathering of credit and collections professionals, working across the financial services, energy, water, telecoms and public sectors.
By uniting both awards programmes, Credit Strategy has brought together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.
Past winners
2019 Past Winners
Agent of the Year
Mark Brown, Virgin Money Credit Services Team
Agent of the Year – Vulnerable Customers
Tom Bamber, Barclays
Agent of the Year – Vulnerable Customers
Tom Bamber, Barclays
Best Conduct & Culture - Service Provider
Credit Resource Solutions
Best Contact Centre Team
Slater and Gordon Group
Best Customer Service Provider
MotoNovo Finance
Best Legal Services Provider
Mortimer Clarke Solicitors part of Cabot Credit Management Group
Best Public Sector Collections Team
Indesser and The Cabinet Office
Best Technology Provider – Collections
Link Financial Outsourcing in partnership with Esendex
Best Technology Provider - Credit Risk and Fraud Prevention
Credit Kudos
Best Use of Technology
Lowell
Best Vulnerable Customer Support – Initiative
sponsored by Phillips & Cohen Associates (UK)
Money Advice Trust and UK Finance
Best Vulnerable Customer Support – Strategy
sponsored by Phillips & Cohen Associates (UK)
Cabot Credit Management
Highly commended: PRA Group - Customer Support Team
Best Vulnerable Customer Support Team
eXcel Field Services Team
Charitable Initiative of the Year
Financial Wellness Group
Highly commended: Hoist Finance
Debt Advice Provider of the Year
sponsored by TDX Group
PayPlan
Debt Purchaser of the Year
Cabot Credit Management
Debt Purchaser of the Year
Lowell
Excellence in Training Award
Credit Services Association (CSA)
Responsible Debt Seller of the Year
Barclays
Vulnerability Champion
Katherine O’Sullivan, Santander Consumer Finance