Digital CX Awards 2024 | Global Private Banker | TBA

Details coming soon.

2023 Winners

Best Islamic Bank for Digital CX in Malaysia
• Standard Chartered

Best Private Bank for Digital CX in Thailand
• Kasikornbank

Best Digital Bank for CX in Singapore
• Standard Chartered

Best Digital Bank for CX in Thailand
• Kasikorn Line

Best Retail Bank for Digital CX in China
• Standard Chartered

Best Retail Bank for Digital CX in Hong Kong
• Hang Seng Bank

Best Retail Bank for Digital CX in Thailand
• Kasikornbank

Best Retail Bank for Digital CX in Pakistan
• Standard Chartered

Best Retail Bank for Digital CX in Greece
• National Bank of Greece

Best Retail Bank for Digital CX in Taiwan
• CTBC Bank

Best Wealth Manager for Digital CX in Taiwan
• CTBC Bank

Best SME Bank for Digital CX in Malaysia
• Alliance Bank

Best Wholesale/Transaction Bank for Digital CX in Hong Kong
• Hang Seng Bank

Strategy Awards

Best Customer Insights Initiative
• UOB

Best Customer Insights Initiative- Virtual Banking
• TMRW

Best CX Business Model
• RHB

Best CX Business Model- Auto Loans
• Krungsri

Best Use of Customer Feedback
• Standard Chartered

Excellence in Next-Gen Customer Satisfaction
• Taishin Bank

Excellence in Next-Gen Customer Satisfaction- Southeast Asia
• AmBank

Outstanding CX in Digital Sales Strategy
• Krungsri

Outstanding Digital CX Strategy- Overall
• HSBC

Outstanding Use of Digital Channels For Improved CX
• OCBC Bank

Outstanding Post-Pandemic Transformation in Digital CX- Insurance
• Fubon Insurance

Retail Banking Awards

Outstanding Digital CX- Internet Banking
• Standard Chartered

Outstanding Digital CX- Mobile Banking (China and Pakistan)
• Standard Chartered

Outstanding Digital CX- Mobile Banking
• AmBank

Outstanding Digital CX- Bank Cards
• RCBC

Outstanding Digital CX- Payments
• SCB

Outstanding Digital CX- Mortgage Product
• HSBC

Best Digital CX- Account Opening and Customer Onboarding
• HSBC

Omni-channel Awards

Best Customer Experience Via Mobile and Internet Banking
• UnionBank

Best Customer Experience- ATM
• OCBC Bank

Best Digital CX- Social Channels
• Taipei Fubon Bank

Best Hybrid Customer Experience- Branch
• UOB

Excellence in Omni-Channel Customer Experience
• SCB

Excellence in Omni-Channel Customer Experience- Insurance
• Prudential

Best Digital CX- Social Channels
• Taipei Fubon Bank

Technology Awards

Best Cloud Initiative For Digital CX
• Standard Chartered

Best Technology Implementation for Digital CX Powered By a Vendor
• SAS, OCBC Bank

Best Use of AI for Customer Experience
• Borealis AI

Best Use of AI for Customer Experience- Insurance
• FWD

Best Use of Data and Analytics for CX
• Standard Chartered

Best Use of Technology for Customer Experience- Overall
• Standard Chartered

Best Use of Technology for Customer Experience- Transaction Banking
• IndusInd Bank

Oustanding Chatbot Customer Experience
• Security Bank

Wealth Management Awards

Best Wealth Manager- Digitally Empowering RMS
• Standard Chartered

Outstanding Transformation in Digital CX by a Wealth Manager
• Standard Chartered

Outstanding Digital CX- Internet Banking
• HSBC

Outstanding Digital CX- Mobile Banking
• HSBC

Outstanding Hybrid CX in Wealth Management
• Standard Chartered

Outstanding Innovation in Digital CX- Equities
• Standard Chartered

Outstanding Innovation in Digital CX- Structured Products
• Standard Chartered

Fintech Awards

Outstanding Digital CX in FX Services
• Youtrip

Best Fintech for Digital CX- Consumer Lender
• Kasikorn Line

Best Fintech for Digital CX- Personal Finance
• Monix

Best Fintech for Digital CX- Business Lender
• Alliance Bank

Best Fintech for Digital CX- Payments
• Taipei Fubon Bank

Wholesale Banking/Transaction Banking Awards

Best Digital CX- Account Opening and Customer Onboarding
• Hang Seng Bank

Oustanding Digital CX- Bank Cards
• Citi

Oustanding Digital CX- Payments and Collection Services
• UnionBank

Oustanding Digital CX- Cash Management Platform
• ADCB

Oustanding Digital CX- Trade Finance Initiative
• ADCB

Insurance Awards

Best Digital Bancassurance
• Bank of China

Outstanding Digital CX- General Insurance
• Mandiri

Outstanding Digital CX- Life Insurance
• Standard Chartered

Outstanding Digital CX Transformation in Insurance
• Standard Chartered

Regional Awards

Best Digital Bank For CX
• Monix

Best Retail Bank for Digital CX
• CTBC Bank

Best Wholesale/Transaction Bank for Digital CX in Africa
• Standard Chartered

Best Wholesale/Transaction Bank for Digital CX in South East Asia
• Standard Chartered

SME Banking Awards

Outstanding Digital CX- Mobile Banking
• CTBC Bank

Outstanding Digital CX for Financial Inclusion
• Alliance Bank

Vendor Awards

Best Digital CX Partner- Retail Bank
• Backbase, TechcomBank

Best Digital CX Partner- Wealth Management/Private Banking
• Investcloud

Best Payments Solution By a Vendor
• PaymentAsia

People & Organisation Awards

Best Institution for Digital CX
• Standard Chartered

Outstanding Implementation of Digital CX Initiative by a Team
• CIMB

Global Awards

World's Best Retail Bank for Digital CX
• HSBC

World's Best Transaction Bank for Digital CX
• Citi

Private Banking Awards

Best Private Bank for Digitally Empowering RMS
• CTBC Bank