Engage Awards 2024 | Engage Business Media | The Brewery, 52 Chiswell St, London EC1Y 4SA, UK

The Engage Awards, now in their 9th year, celebrates engagement across customers, employees, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.

Businesses that prioritise and foster engagement create positive and lasting experiences, build brand loyalty, and achieve long-term success.

Award Categories

Customers
• Best Use of Customer Insight
• Best Customer Centric Strategy
• Best Customer Service Team
• Best Use of Innovation in Customer Engagement - SME
• Best Use of Innovation in Customer Engagement - Large Enterprise
• Best Use of Technology in Customer Engagement - SME
• Best Use of Technology in Customer Engagement - Large Enterprise

Employee
• Best Employee Wellbeing Strategy
• Best Use of Training
• Best Use of Voice of the Employee
• Best Use of Innovation in Employee Engagement - SME
• Best Use of Innovation in Employee Engagement - Large Enterprise
• Best Use of Technology in Employee Engagement - Large Enterprise
• Great Place to Work

Sales
• Best Sales & Marketing Multichannel Campaign
• Innovation in Sales
• Best Use of Technology in Sales

Marketing
• Best Use of Account-based Marketing (ABM)
• Best Use of Live, Digital and/or Hybrid Events Marketing
• Best Example of Marketing Engagement
• Marketing Team of the Year

2023 Winners

Best of Business Transformation Strategy:
• Fred. Olsen Cruise Lines

Best of Customer and Employee Engagement Programme:
• Phoenix Group

Best of Customer Centric Strategy:
• National Grid

Best Customer Contact Transformation:
• Beauty Pie

Best Customer Service Team:
• UK Power Networks

Best Use of Customer Insight:
• Whitbread and Ipsos

Best Use of Innovation in Customer Engagement:
• Utilita Energy

Best Use of Technology in Customer Engagement:
• NatWest

Best Use of Voice of The Customer:
• BELRON INTERNATIONAL LIMITED

Best Diversity and Inclusion Strategy:
• Croftstone Consulting UK

Best Employee Wellbeing Strategy:
• Exinity

Best Internal Communications Strategy:
• Kilo Health

Best Use of Innovation in Employee Engagement:
• Phoenix Group

Best Use of Technology in Employee Engagement:
• Newcastle Building Society

Best Use of Training:
• Capgemini Invent

Best Use of Voice of The Employee:
• Balfour Beatty plc

Great Place to Work:
• HubGem