Excellence in Customer Service Awards 2021 | Business Intelligence Group, LLC | 26 February 2021 | TBA

With those facts in mind, it is no surprise that companies are investing in customer experience and customer service programs to drive loyalty and develop deeper relationships with their customers.

For 2020 we are once again hosting the Excellence in Customer Service Awards. Unlike other programs, we will celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success.

The Excellence in Customer Service Award will be given out for superior performances in the past 12 months. Nominees will select an award category and their industry. Consultants, outsource partners and technology providers can choose either the industry they specialize in or their own industry.

Categories:
• Organization of the Year
• Transformation of the Year
• Executive of the Year
• Manager of the Year
• Front-Line Pro of the Year
• Consultant of the Year
• Outsource Partner of the Year
• Technology of the Year

2020 Winners

Consultant of the Year:
• Jeff Kruchak, Globalscape

Executive of the Year:
• Chris Richard, VP of Contact Center Operations, Agero
• Jan Bednar, CEO and Founder, ShipMonk
• Joe Caban, Director of Customer Relations, POWERHOME
• Laurent Charpentier, COO and CIO, Yooz Inc.
• Mukund Singh, Chief Customer Officer, Plutora
• Sudhir Agarwal, Founder and CEO, Everise
• Todd Greenwald, Vice President of Real Estate Operations, Compass Properties
• Virgil Miller, COO Aflac U.S., President Aflac Group

Front-Line Pro of the Year:
• Ariel Aquino, Senior Technical Support Specialist, One Stop Systems
• Craig Tsao, Customer Operations Specialist, RepairSmith
• Keith Lowery, Globalscape

Manager of the Year:
• Angel Hoyt, Wesley Financial Group LLC
• Beverly Hamilton, Assistant General Manager, Global Contact Services (GCS)
• Lynn Reidy, Tripp Lite

Organization of the Year:
• 1Password
• AdCellerant
• Agero
• Alarm.com
• Bankers Healthcare Group
• Beltone
• Brightway Insurance
• Bus.com
• Helpshift
• Makers Nutrition
• ManagedMethods
• OnSIP
• PaySchools
• Pipedrive
• POWERHOME Customer Service Department
• Prepaid Ventures LTD. Customer Service Department
• Seismic
• Spireon's Customer Service Continues to Drive Business Growth and Customer Loyalty
• Trulieve Cannabis Corp.
• Voyant
• Watermark Insights, LLC

Outsource Partner of the Year:
• Convey Health Solutions
• CSS Corp
• Global Contact Services
• HGS

Technology of the Year:
• Accolade
• Convey Health Solutions
• Globalscape
• Modernizing Medicine®
• Pulsara
• Star2Star Full Spectrum Communications Solution
• Verint

Transformation of the Year:
• Concentrix Analytics
• Support.com
• Wolters Kluwer, Supportline 2.0
• Suzy Inc.Customer Support & Client Success Departments
• Toast, Inc.