Insurance CX Awards 2023 | Charlton Grant | TBA

Modern Insurance Magazine is proud to bring you the Insurance CX Awards (formerly known as the UK Customer Service Excellence Awards) which is now entering its fifth year. With a new look on categories the awards are continuing to celebrate customer service success in the insurance and broker markets.

​Outstanding customer service doesn't come by chance and we want to celebrate and recognise the huge strides and leaps our amazing industry has made to embrace customer service.

We look forward to seeing you all again this year to celebrate your commitment to delivering outstanding customer experiences!

Categories
• Best Broker
• Best Insurer
• Best Insurtech
• Contact Centre Award
• Repairer Award
• Service Provider
• Law Firm of the Year
• Giving it Back to Charity
• Social CX
• Retention & Loyalty
• Above & Beyond
• Best Customer-Centric Culture
• Best Customer Service Product
• Outstanding Customer Journey
• Fight Against Fraud
• Learning & Development
• Customer Experience in a Crisis
• Best Vulnerable Customer Initiative
• CX Partnership

2022 Winners

Retention and Loyalty
• Vetsure Pet Insurance

Best Use of Company Feedback
• Synectics Solutions

Best Customer-centric Culture
• Covéa Insurance

Best Insurtech
• FloodFlash

Best Customer Service Product
• Marmalade

Outstanding Customer Journey
• Proximo Ltd

Above and Beyond
• Vetsure Pet Insurance

Fight against Fraud
• Standard Life, part of Phoenix Group

Best New Business
• Arma Karma

Giving it Back to Charity
• Ninety Consulting

Best Customer Service in Social Media
• Arma Karma

Customer Experience in a Crisis
• FloodFlash

Contact Centre Support Team of the Year
• Emerald Life Limited

Unsung Hero Award
• Sue Cripps - Motofix Group

Best Vulnerable Customer Initiative
• HomeServe

Diversity and Inclusion
• Crawford & Company

Learning and Development
• Sedgwick

​Best Digital Transformation in a Crisis
• Sedgwick