Insurance CX Awards 2024 | Charlton Grant Ltd. | 27 October 2023 | Proud Embankment, 8 Victoria Embankment, London WC2R 2AB, UK
Venue
Proud Embankment
Proud Embankment, 8 Victoria Embankment, London WC2R 2AB, UK
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| Organizer | Charlton Grant Ltd. |
| Submission deadline |
27 Oct 2023 5:00pm BST
(about 1 year ago)
In your time zone: Oct 27 12pm EDT |
| Date Awarded |
7 Feb 2024 5:00pm GMT
(10 months ago)
In your time zone: Feb 7 12pm EST |
| Region | EMEA |
Details
Now entering its sixth year, the Insurance CX Awards is set to return to London in celebration of outstanding customer service efforts within the insurance marketplace.
Our industry proudly continues to deliver incredible customer experience in spite of significant market challenges. To keep the policyholder front of mind in such circumstances isn’t the easiest thing to do, and yet the strength of our united sector continues to exceed expectations day after day. With this in mind, we’re truly humbled by the opportunity to recognise this at our annual Insurance CX Awards.
Categories
• Best Broker
• Best Insurer
• Best Insurtech
• Contact Centre Tech
• Repairer Award
• Service Provider
• Giving it Back to Charity
• Best Customer Team
• Retention & Loyalty
• Above & Beyond
• Best Customer-Centric Culture
• Best Customer Service Product
• Outstanding Customer Journey
• Fight Against Fraud
• Learning & Development
• Customer Experience in a Crisis
• Best Vulnerable Customer Initiative
• CX Partnership
• Outstanding Achievement
• Lifetime Achievement
Past winners
2023 Winners
Best Broker
Winner: Jukes Insurance Brokers
Highly Commended: The Insurance Surgery
Best Insurer
Winner: Napo Pet Insurance
Highly Commended: Covéa Insurance
Best Insurtech
Winner: InsureTec.com Ltd
Highly Commended: Flock Limited
Contact Centre Award
Winner: Kindertons
Highly Commended: Kingsbridge Contractor Insurance
Repairer Award
Winner: The Vella Group
Highly Commended: Shine
Service Provider
Winner: Sedgwick
Highly Commended: Urban Jungle
Giving it Back to Charity
Winner: S&G Response
Highly Commended: Minster Law
Social CX
Winner: Protex Financial
Highly Commended: Peaccce and Car QR
Retention & Loyalty
Winner: Protex Financial
Highly Commended: Jukes Insurance Brokers
Above & Beyond
Winner: Napo Pet Insurance
Highly Commended: The Insurance Surgery
Best Customer-centric Culture
Winner: LexisNexis Risk Solutions
JOINT Highly Commended: Esure Group AND FloodFlash Limited
Best Customer Service Product
Winner: Ascend Broking Group Ltd
Highly Commended: Motor Repair Network
Outstanding Customer Journey
Winner: National Windscreens
Highly Commended: Coverdrone
Fight Against Fraud
Winner: Sedgwick
Highly Commended: Clearspeed
Learning & Development
Winner: Auger Site Investigations
Highly Commended: SJL Insurance Services
Customer Experience in a Crisis
Winner: GT Motive
Highly Commended: Sedgwick
Best Vulnerable Customer Initiative
Winner: Covéa Insurance
JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND Petsure
CX Partnership
Winner: Romero Group
JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND GT Motive and S&G Response